Poor service

It was with quite a lot of trepidation for all of us that we planned Grandma's discharge from hospital on Monday 6th November. She was desperate to get home; by this time she had been in hospital for five weeks. We had a few days notice so we had a bit of time to get her new care package into place. I have to say that South Lanarkshire Council has been generous in providing three carer visits per day for her, and we have added in an extra private visit at lunch time. This means that she has help to get up, has all of her meals prepared, and has assistance to get washed and go to bed at the end of the day.  She also has a cleaner twice a week and I shop for all her food. Nevertheless it has been a difficult transition for her, which I can understand; she was nervous about how she would cope after being in hospital for so long and she doesn't like the fact that it's a changing team of carers, which unfortunately can't be helped. I don't think that she realised just how "entertained" she was in the hospital; she enjoyed complaining about the nurses and making remarks about the other patients!
However there have been lots of good things; she is visited every day by family, she is back in her own comfy bed, she has her own television rather than the one she could hardly see at the end of the ward, and she has been able to get her hair properly styled again. She has been practising walking around the house with her zimmer although she is still very frail, so hopefully her strength will continue to increase and she can get back to some of her old independence. We have arranged for her optician to visit, new carpets, physiotherapists, a personal alarm, and a doctor's visit to check that she is continuing to recover.
We took her for a run in the car up the Clyde Vally on Saturday and we went for coffee at Sandyholm Garden Centre, and she really enjoyed getting out and about. Yesterday one of the care team came round to see her and I went along too; when asked how she feels about the care package, Grandma replied in all seriousness, "The service just isn't very good." She couldn't specify what she wanted to be done differently but I think that what she really wants is to go back to how things used to be, before she needed all of this help. And sadly, that's one thing that we cannot provide. My heart goes out to her.